How to Reverse Money on M-Pesa in Kenya

If you’re wondering how to reverse money on M-Pesa in Kenya, you’re not alone. This is one of the most common questions that M-Pesa users ask, especially when they’ve accidentally sent money to the wrong person or made a mistake while transacting. Fortunately, reversing money on M-Pesa is a relatively straightforward process that can be done using either the M-Pesa mobile app, USSD code, or by visiting a Safaricom shop. In this article, we’ll guide you through the steps on how to reverse money on M-Pesa in Kenya.

The Importance of Reversing M-Pesa Transactions

Reversing M-Pesa transactions is essential in preventing financial losses and maintaining a healthy balance in your account. According to Safaricom’s terms and conditions, you can reverse a transaction within 24 hours of making it. After this period, the transaction is irreversible, and any attempts to reverse it will be declined. Therefore, it’s crucial to act quickly if you need to reverse a transaction.

Method 1: Reversing Money on M-Pesa Using the Mobile App

To reverse money on M-Pesa using the mobile app, follow these steps:

1. Open the M-Pesa app on your phone and navigate to the “Lipa Na M-Pesa” section.
2. Select the transaction you want to reverse and click on the “View transaction details” option.
3. Click on the “Reverse transaction” button and confirm that you want to reverse the transaction.
4. The reversed amount will be credited back to your M-Pesa account, and you’ll receive a confirmation message.

Method 2: Reversing Money on M-Pesa Using USSD Code

You can also reverse money on M-Pesa using the USSD code *334# or *100#. Here’s how to do it:

1. Dial *334# or *100# on your phone and select the “Transaction history” option.
2. Choose the transaction you want to reverse and select the “Reverse transaction” option.
3. Confirm that you want to reverse the transaction, and the reversed amount will be credited back to your M-Pesa account.

Method 3: Reversing Money on M-Pesa at a Safaricom Shop

If you prefer to reverse money on M-Pesa in person, you can visit any Safaricom shop near you. Here’s what to do:

1. Visit a Safaricom shop and let the agent know that you want to reverse a transaction.
2. Provide the transaction details, and the agent will assist you in reversing the transaction.
3. Once the transaction is reversed, you’ll receive a confirmation message, and the reversed amount will be credited back to your M-Pesa account.

Common Errors and Troubleshooting Tips

When reversing money on M-Pesa, you might encounter some errors or issues. Here are some common errors and troubleshooting tips to help you resolve them:

• Error: “Transaction cannot be reversed.” This error occurs when the transaction is older than 24 hours or has been already been cancelled. Solution: Contact Safaricom customer care for assistance.
• Error: “Insufficient funds.” This error occurs when you don’t have enough funds in your M-Pesa account to reverse the transaction. Solution: Deposit more funds into your M-Pesa account or use a different payment method.

Conclusion

Reversing money on M-Pesa in Kenya is a simple process that can be done using the mobile app, USSD code, or by visiting a Safaricom shop. Remember to act quickly if you need to reverse a transaction, as the 24-hour window for reversal is crucial. If you encounter any errors or issues, don’t hesitate to contact Safaricom customer care for assistance. By following the steps outlined in this article, you’ll be able to reverse money on M-Pesa with ease and maintain a healthy balance in your account.

Reversing M-Pesa Transactions: Essential Steps and Insights

Reversing a transaction on M-Pesa can be a lifesaver when you’ve accidentally sent money to the wrong person. In this section, we’ll dive into the key steps and insights on how to reverse money on M-Pesa in Kenya.

Method	Eligibility	Timeframe	Steps
M-Pesa App	Transactions within 48 hours	Up to 24 hours	1. Open the M-Pesa app and select “Lipa na M-Pesa” 2. Choose “Reverse Transaction” 3. Enter the transaction reference number 4. Confirm the reversal
M-Pesa USSD Code	Transactions within 48 hours	Up to 24 hours	1. Dial *150*0# and select “Reverse Transaction” 2. Enter the transaction reference number 3. Confirm the reversal
Visit an Agent	All transactions	Varies	1. Visit an authorized M-Pesa agent 2. Provide the transaction reference number and ID 3. Fill out the reversal form 4. Pay the reversal fee (if applicable)

Conclusion and Next Steps

Reversing money on M-Pesa in Kenya can be a straightforward process if you know the right steps to take. Our table highlights the key methods, eligibility, and timeframes for reversing transactions, as well as the step-by-step process for each method.

Whether you’re looking to reverse a transaction that was sent to the wrong person or simply want to understand the process, this information is essential for anyone using M-Pesa in Kenya. If you’re unsure about how to reverse a transaction or have questions about the process, we strongly recommend visiting the official M-Pesa website or contacting their customer support team.

To take your knowledge to the next level and stay up-to-date on the latest M-Pesa tips and tricks, we invite you to sign up for our newsletter or visit Kopacash.com for expert insights and guidance. By taking control of your finances and understanding how to reverse money on M-Pesa, you’ll be better equipped to manage your money and achieve your financial goals.

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