How to Divert Calls Safaricom: A Step-by-Step Guide
Are you tired of receiving unwanted calls or want to redirect your calls to another number when you’re unavailable? Learning how to divert calls Safaricom can be a game-changer. In this article, we’ll take you through a comprehensive guide on how to divert calls Safaricom, ensuring you never miss an important call again.
Understanding Call Diverting on Safaricom
Before we dive into the step-by-step process, it’s essential to understand how call diverting works on Safaricom. Call diverting, also known as call forwarding, is a feature that allows you to redirect incoming calls to another phone number. This feature is handy when you’re unavailable, traveling, or want to manage your calls more efficiently.
Safaricom, a leading telecommunications company in Kenya, offers various call diverting options to its subscribers. You can divert calls to another Safaricom number, a different network, or even an international number. The best part? You can activate call diverting on your Safaricom line using a simple USSD code or through the MySafaricom app.
Types of Call Diverting on Safaricom
Safaricom offers four types of call diverting options, each catering to specific needs:
- Always Forward**: Divert all incoming calls to another number.
- Busy Forward**: Divert calls when your line is busy.
- No Answer Forward**: Divert calls when you don’t answer within a specified time.
- Not Reachable Forward**: Divert calls when your phone is out of coverage or switched off.
Understanding the different types of call diverting options will help you choose the most suitable one for your needs.
How to Divert Calls Safaricom Using USSD Codes
Activating call diverting on your Safaricom line is a breeze. Here’s how to do it using USSD codes:
To activate call diverting, dial **21* followed by the diverting number, and then #. For example, to divert calls to 0722000000, dial **21*0722000000#. Press the call button to activate the service.
To deactivate call diverting, dial ##21#. Press the call button to deactivate the service.
How to Divert Calls Safaricom Using the MySafaricom App
The MySafaricom app offers a convenient way to manage your call diverting settings. Here’s how to do it:
Download and install the MySafaricom app from the Google Play Store or Apple App Store. Log in to your account using your Safaricom number and password.
Navigate to the “Services” section and select “Call Management.” Choose “Call Divert” and select the type of diverting option you want to activate.
Enter the diverting number and set the diverting condition (e.g., always, busy, no answer, or not reachable). Click “Activate” to enable call diverting.
Troubleshooting Common Call Diverting Issues
While call diverting is a reliable feature, you might encounter some issues. Here are some common problems and their solutions:
Call diverting not working**: Ensure you’ve activated the correct diverting option and entered the correct diverting number. Check your phone’s signal strength and try deactivating and reactivating the service.
Call diverting not deactivating**: Try dialing ##21# to deactivate the service. If the issue persists, contact Safaricom customer care for assistance.
By following these steps and troubleshooting tips, you’ll be able to successfully divert calls on your Safaricom line. Remember to always use the correct USSD code or follow the in-app instructions to avoid any issues.
Now that you know how to divert calls Safaricom, take control of your calls and manage them more efficiently. Whether you’re a busy professional or an individual who wants to stay connected, call diverting is an essential feature that can make a significant difference in your communication.
Diverting Calls on Safaricom: A Step-by-Step Guide
Now that we’ve discussed the importance of call diversion, let’s dive into the specifics of how to divert calls on Safaricom. The following table outlines the different diversion options available and how to activate them:
| Diversion Type | Activation Code | Description |
|---|---|---|
| Divert all calls | *34*number# | Divert all incoming calls to another number. |
| Divert busy calls | *35*number# | Divert incoming calls to another number when your line is busy. |
| Divert no answer calls | *37*number# | Divert incoming calls to another number when you don’t answer. |
| Divert unreachable calls | *38*number# | Divert incoming calls to another number when your phone is unreachable. |
| Cancel diversion | #34# | Cancel all call diversions. |
Mastering Call Diversion on Safaricom
As we’ve seen, diverting calls on Safaricom is a straightforward process that can be activated using simple USSD codes. By understanding the different diversion types and their corresponding activation codes, you can take control of your call management and ensure that you never miss an important call.
However, call diversion is just one aspect of effective communication. To take your communication to the next level, consider exploring additional features and services offered by Kopacash, such as call conferencing, call forwarding, and more. Ready to unlock the full potential of your business communication? Learn more about Kopacash’s business communication solutions today!
Mastering Call Management: Frequently Asked Questions
What is call diversion and how does it work on Safaricom?
Call diversion is a feature that allows you to redirect incoming calls to another number or voicemail when you’re unavailable or busy. On Safaricom, you can divert calls to another number, voicemail, or even a greeting message using USSD codes or the MySafaricom app.
How do I divert calls to voicemail on Safaricom?
To divert calls to voicemail on Safaricom, dial **62*0711# (or your voicemail number) and press the call button. You can also use the MySafaricom app to set up call diversion. Go to Settings > Call Management > Call Diversion, and select “Voicemail” as the diversion destination.
Can I divert calls to another number on Safaricom?
Yes, you can divert calls to another number on Safaricom. To do this, dial **21*071XXXXXX# (replace 071XXXXXX with the number you want to divert calls to) and press the call button. You can also use the MySafaricom app to set up call diversion to another number.
How do I cancel call diversion on Safaricom?
To cancel call diversion on Safaricom, dial ##002# and press the call button. This will cancel all call diversion settings. You can also use the MySafaricom app to cancel call diversion. Go to Settings > Call Management > Call Diversion, and toggle off the call diversion feature.
Is there a charge for using call diversion on Safaricom?
Yes, there may be a charge for using call diversion on Safaricom, depending on your tariff plan and the type of diversion you set up. For example, diverting calls to voicemail or another number may incur a small charge per minute. Check your tariff plan and Safaricom’s website for more information on call diversion charges.