How to Contact GOTV Kenya: A Comprehensive Guide
Are you a GOTV Kenya subscriber experiencing some issues with your service or wanting to learn more about their offerings? Knowing how to contact GOTV Kenya can be a lifesaver. In this article, we’ll take you through the various ways to get in touch with the digital TV service provider, from phone numbers to social media handles, and even physical locations. So, let’s dive right in and explore how to contact GOTV Kenya.
Phone Numbers and Contact Center
GOTV Kenya offers multiple phone numbers for customers to reach out to their customer care team. You can dial 0719 022 022 or 0736 022 022 for assistance. These numbers are available 24/7, so you can get help whenever you need it. If you’re calling from outside Kenya, you can use +254 719 022 022 or +254 736 022 022.
In addition to phone numbers, GOTV Kenya has a contact center located in Nairobi. You can visit them at GOTV Kenya, 6th Floor, Lonrho House, Lonrho Road, Upper Hill, Nairobi. The contact center is open from 8:00 am to 8:00 pm, Monday to Saturday. This is a great option if you prefer face-to-face interactions or need assistance with more complex issues.
Email Support and Online Forms
Not everyone is comfortable with phone calls or physical visits. That’s why GOTV Kenya also offers email support and online forms. You can send an email to [info@gotvafrica.com](mailto:info@gotvafrica.com) for general inquiries or [customer.service@gotvafrica.com](mailto:customer.service@gotvafrica.com) for customer service-related issues.
Alternatively, you can fill out GOTV Kenya’s online form, which can be found on their website. This form allows you to provide detailed information about your issue or query, making it easier for the customer care team to assist you.
Social Media Handles
In today’s digital age, social media is an essential channel for customer support. GOTV Kenya is active on various social media platforms, including Facebook, Twitter, and Instagram. You can reach out to them on Facebook at @GOTVKenya, on Twitter at @GOTV_Kenya, or on Instagram at @gotv_kenya.
Their social media team is responsive and will usually respond to your queries within a few hours. This is a great option if you have a quick question or need assistance with a minor issue.
Physical Locations and Dealers
GOTV Kenya has a network of dealers and retailers across the country. You can visit any of these locations for assistance with purchasing a decoder, paying your subscription, or resolving technical issues. To find a dealer near you, visit the GOTV Kenya website and use their dealer locator tool.
In addition to dealers, GOTV Kenya has several retail shops in major towns, including Nairobi, Mombasa, Kisumu, and Eldoret. These shops offer a range of services, including decoder sales, subscription payments, and technical support.
How to Contact GOTV Kenya for Specific Issues
Sometimes, you may need to contact GOTV Kenya for specific issues, such as signal quality problems or billing disputes. In such cases, it’s essential to know who to contact and how to reach them.
For signal quality issues, you can contact GOTV Kenya’s technical support team on 0719 022 022 or 0736 022 022. They’ll guide you through troubleshooting steps or send a technician to your location if necessary.
For billing disputes or payment-related issues, you can email [customer.service@gotvafrica.com](mailto:customer.service@gotvafrica.com) or call 0719 022 022 or 0736 022 022. GOTV Kenya’s customer care team will assist you in resolving the issue promptly.
By now, you should have a clear understanding of how to contact GOTV Kenya for various reasons. Whether you prefer phone calls, emails, social media, or physical visits, GOTV Kenya has made it easy for customers to get in touch with them. Remember to always have your decoder’s IUC number and subscription details ready when contacting GOTV Kenya for assistance.
Contacting GOTV Kenya: A Comprehensive Guide
If you’re a subscriber or potential customer looking for assistance with your GOTV Kenya subscription, you’re in the right place. In this section, we’ll outline the various ways to get in touch with GOTV Kenya’s customer support team.
| Contact Method | Description | Details |
|---|---|---|
| Phone | Call GOTV Kenya’s customer care hotline | +254 711 066 600 (Monday to Friday, 8am – 6pm) |
| Send an email to GOTV Kenya’s customer support | customecare.ke@gotvafrica.com | |
| Website | Visit GOTV Kenya’s official website | https://www.gotvafrica.com/ke |
| Social Media | Reach out to GOTV Kenya on social media platforms | Facebook, Twitter, Instagram |
| Physical Location | Visit GOTV Kenya’s office in person | GOTV Kenya, Mombasa Road, Nairobi, Kenya |
Conclusion
Reaching out to GOTV Kenya’s customer support team is a straightforward process. By using the contact methods outlined above, you can get assistance with your subscription, resolve any issues, or simply inquire about their services. Whether you prefer phone, email, website, social media, or a physical visit, GOTV Kenya has made it easy for you to get in touch.
Remember, as a GOTV Kenya subscriber, you’re entitled to quality service and support. Don’t hesitate to reach out if you need help with anything. If you’re not yet a subscriber, learn more about GOTV Kenya’s services and join the family today! Visit GOTV Kenya’s website to explore their offers and sign up for a subscription that suits your needs.
Ready to take the first step? Visit GOTV Kenya’s website now and discover the world of entertainment at your fingertips!
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